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Troubleshooting

For maximum protection, most options on the Advanced Settings panel are on by default. Because some programs could conflict with these features, you may at times want to turn a setting off.

To access the Advanced Settings window:

Choose ZoneAlarm menu | Settings from the ZoneAlarm Security toolbar, and then click Advanced.

With ZoneAlarm browser security on, if you have trouble with...

Try this

Child monitoring programs

In the Settings | Advanced panel, deselect Block programs that secretly record your keystrokes.*

Failed installation of browser programs and toolbars

Disappearing browser toolbars

In the Advanced Settings panel, disable Virtualization | Enable Virtualization before installing the feature or program. Be sure to turn virtualization back on after installation.*

Why? To prevent drive-by downloads, ZoneAlarm browser security blocks ActiveX installations that it does not yet recognize.

Online conference programs (e.g., Webex)

In the Settings | Advanced panel, deselect Block programs that secretly record your keystrokes.*

Language translation programs

In the Settings | Advanced panel, deselect Block programs that secretly record your keystrokes.

Volume controls on Web sites or other programs

In the Settings | Advanced panel, deselect Block programs that secretly record your keystrokes.*

Taking screen snapshots

In the Settings | Advanced panel, deselect Block programs that secretly record your keystrokes. (This setting also affects screen grabber blocking.)*

A technical support professional is unable to use a program they need to view your computer remotely

Because tech support programs may include keylogging technology, either turn off ZoneAlarm browser security or in the Settings | Advanced panel, deselect Block programs that secretly record your keystrokes.*

Note - Did this solve your problem? If not:

  • Try restarting your computer.You may need to restart for setting changes to take effect.
  • If you trust the site, try using it without ZoneAlarm browser security, by choosing Open Unprotected Browser from the ZoneAlarm right-click system tray menu.
  • Check the Readme for known issues and workarounds in this release. Choose Start | All Programs | ZoneAlarm | Readme.
  • Check Frequently Asked Questions.
  • Check, or post to, the user forum at http://forums.zonealarm.org/

 

In This Section

Welcome to ZoneAlarm Browser Security

Understanding the Threats and Your Protections

Using ZoneAlarm Browser Security

Using Private Browser: Leaving No Trace*

Security Settings Panel

Frequently Asked Questions

 
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