ZONEALARM SECURITY ADVISORY
Workaround to Sudden Loss of Internet Access Problem
Date Published : 8 July 2008
Date Last Revised : 14 July 2008
Microsoft Update KB951748 is known to cause loss of internet access for ZoneAlarm users on Windows XP/2000. Windows Vista users are not affected.
Sudden loss of internet access
Platforms Affected :
ZoneAlarm Free, ZoneAlarm Pro, ZoneAlarm AntiVirus, ZoneAlarm Anti-Spyware, and ZoneAlarm Security Suite
Recommended Actions -
Download and install the latest versions which solve the loss of internet access problem here (English only):
Once you have installed the new version of your product go to "start > windows update" and re-install the Microsoft patch.
ZoneAlarm Internet Security Suite
ZoneAlarm Basic Firewall
- or follow the directions below.
Option 1: Move Internet Zone slider to Medium
- Navigate to the "ZoneAlarm Firewall" panel
- Click on the "Firewall" tab
- Move the "Internet Zone" slider to medium
Option 2: Uninstall the hotfix
- Click the "Start Menu"
- Click "Control Panel", or click "Settings" then "Control Panel"
- Click on "Add or Remove Programs"
- On the top of the add/remove programs dialog box, you should see a checkbox that says "show updates". Select this checkbox
- Scroll down until you see "Security update for Windows (KB951748)"
- Click "Remove" to uninstall the hotfix
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Check Point Software Technologies Ltd. www.checkpoint.com, is a leader in securing the Internet. The company is a market leader in the worldwide enterprise firewall, personal firewall, data security and VPN markets. Check Points PURE focus is on IT security with its extensive portfolio of network security, data security and security management solutions. Through its NGX platform, Check Point delivers a unified security architecture for a broad range of security solutions to protect business communications and resources for corporate networks and applications, remote employees, branch offices and partner extranets. The company also offers market leading data security solutions through the Pointsec product line, protecting and encrypting sensitive corporate information stored on PCs and other mobile computing devices. Check Point's award-winning ZoneAlarm Internet Security Suite and additional consumer security solutions protect millions of consumer PCs from hackers, spyware and data theft. Extending the power of the Check Point solution is its Open Platform for Security (OPSEC), the industry's framework and alliance for integration and interoperability with "best-of-breed" solutions from hundreds of leading companies. Check Point solutions are sold, integrated and serviced by a network of Check Point partners around the world and its customers include 100 percent of Fortune 100 companies and tens of thousands of businesses and organizations of all sizes.
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