ZONEALARM SECURITY ADVISORY
Workaround to Sudden Loss of Internet Access Problem
Date Published : 8 July 2008
Date Last Revised : 14 July 2008
Microsoft Update KB951748 is known to cause loss of internet access for ZoneAlarm users on Windows XP/2000. Windows Vista users are not affected.
Sudden loss of internet access
Platforms Affected :
ZoneAlarm Free, ZoneAlarm Pro, ZoneAlarm AntiVirus, ZoneAlarm Anti-Spyware, and ZoneAlarm Security Suite
Recommended Actions -
Download and install the latest versions which solve the loss of internet access problem here (English only):
Once you have installed the new version of your product go to "start > windows update" and re-install the Microsoft patch.
ZoneAlarm Internet Security Suite
ZoneAlarm Basic Firewall
- or follow the directions below.
Option 1: Move Internet Zone slider to Medium
- Navigate to the "ZoneAlarm Firewall" panel
- Click on the "Firewall" tab
- Move the "Internet Zone" slider to medium
Option 2: Uninstall the hotfix
- Click the "Start Menu"
- Click "Control Panel", or click "Settings" then "Control Panel"
- Click on "Add or Remove Programs"
- On the top of the add/remove programs dialog box, you should see a checkbox that says "show updates". Select this checkbox
- Scroll down until you see "Security update for Windows (KB951748)"
- Click "Remove" to uninstall the hotfix
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