Restoring e-mail incorrectly identified as junk

The junk e‑mail filter adds three special folders to your Outlook folder list: ZoneAlarm Challenged Mail, ZoneAlarm Junk Mail, and ZoneAlarm Phishing Mail. When ZoneAlarm security software identifies an e-mail message as junk, fraudulent, or challenged, it puts the message in one of these special folders.

If you are using Outlook to access Hotmail, you must use the junk e‑mail filter’s spam blocking features and special folders instead of Hotmail’s.

You can restore mail that the junk e‑mail filter incorrectly placed in a special folder to your Outlook Inbox.

To restore e-mail incorrectly identified as junk:

1. In your Outlook or Outlook Express e‑mail program, in the ZoneAlarm Challenged Mail, ZoneAlarm Junk Mail, or ZoneAlarm Phishing Mail folder, choose an e‑mail.
2. In the junk e‑mail filter toolbar, click Unjunk.

   The junk e‑mail filter restores the selected message to your Outlook Inbox.