Readme for ZoneAlarm ForceField 1.2

Feb 23, 2009

Thank you for choosing ZoneAlarm ForceField by Check Point to protect you from Web threats such as phishing and spy sites, theft, spyware downloads, and more.

Fixes and enhancements in ForceField updates:
See the Release History page to find out about enhancements and fixes in free updates for this release.

System requirements
Support and user forum
Known issues and workarounds
Running ForceField
How to get help

System requirements

Supported Web Browsers

Microsoft Internet Explorer 6, 7
Mozilla Firefox 2, 3

Supported Hardware and Operating Systems

Windows XP SP2 Operating System (32-bit):
Intel Pentium III 1 GHz or higher
Minimum system RAM: 512 MB
20MB of available hard disk space (Install size is approximately 4 MB)
Internet access

Windows Vista (32-bit, 64-bit):
Pentium III 1 GHz or higher
Minimum system RAM: 512 MB
20MB of available hard disk space (Install size is approximately 4 MB)
Internet access

Support and user forum

Support: Click the ZoneAlarm ForceField menu in the browser toolbar and choose Settings. Click Contact Product Support.

ForceField User Forum: Look for the ForceField user discussion forum at http://forums.zonealarm.org/

Known issues and workarounds

Web browser issues

In FireFox 3.1 Beta 2, if you download a file you will not see the filename in the ForceField download dialog. The file will download, however.
With ForceField on, in Internet Explorer the File > Send > Shortcut to Desktop command will not create a shorcut to a Web site. Workaround: From the ForceField system tray icon, choose Open unprotected browser and temporarily open the Web site in the unprotected browser window so you can use the Send > Shortcut to Desktop command.
Clearing the virtual data in ForceField Advanced Settings panel may clear new browser settings because they occurred inside the ForceField virtual file system.R0038629
With ForceField on, in Firefox you cannot use the right-click shortcut to set a Web page image as your desktop background. CR00385858
If a non-supported browser is set to be your default browser, all Web links will open in your default browser and therefore will not be protected by ForceField even if ForceField is running.CR0

Startup

ForceField may not load with Web browser at startup. If ForceField is still initializing when a Web browser opens, the browser may open without ForceField protection. This is most likely to occur if your browser and ForceField are both configured to open at system startup. Workaround: If the ForceField toolbar doesn't appear in the browser, close it and open another browser window after ForceField has finished initializing.
Browser fails to start if files in virtual file system become corrupted. In rare circumstances, files in the virtual file system may become corrupted and stop a browser from opening. Workaround: If this happens, try clicking Clear Virtual Data in the ForceField Advanced settings panel.

Compatibility

Screen snapshot programs. The anti-keylogger feature, which includes an anti-screen-grabber technology, may block the ability of some screen snapshot programs to work. Workarounds: In the Advanced Settings panel, deselect Anti-Spyware | Block programs that secretly record your keystrokes, then restart ForceField. If you still cannot take screenshots, disable the ForceField Startup option in the Settings panel, then restart your computer. Take your screenshots before starting ForceField again.CR00386182 CR00386183 CR00386184
Some Web programs and features may be stored in installed in the ForceField virtual file system, rendering them unavailable. CR00386093 CR00386018 CR00385535

The Add Shortcut to Desktop doesn't work in Roboform Free. CR00386132
Microsoft OneNote and EverNote exports may not be retained.

Uploads to Web-based file system. In some cases you may need to restart ForceField in order to see contents you have uploaded to a Web page file system. This occurs with the FAT32 file system. CR00386082
Third-party security/web-filtering products and Internet access. Some security and web-filtering products, such as OPTENET Web Filter, may block access to the Internet when ForceField is on. CR00386160
Third-party security products and ForceField. Some third-party security suites, such as Spyware Doctor, may block ForceField from working. In addition, third-party antivirus or antispyware software may mistake ForceField files for a virus or spyware and therefore block ForceField. Workaround: If possible, configure your third-party security products to recognize and accept ForceField. CR00386272

Keyboard input problems on Web

Some interactive games and features that use Adobe Flash may conflict with the anti-keylogger feature of ForceField. For example, the Space bar may not work. This problem can also occur with other input technology programs, such as GooglePinyin. Workaround: On the ForceField Advanced Settings panel, deselect Anti-Spyware | Block programs that secretly record your keystrokes, then restart ForceField. CR00386009

Licensing

You may need to to restart ForceField in order for license key changes to be accepted. CR00386231

0384996
Performance

ForceField and ForceField Private Browser may open slowly the first time you open them because the protective virtualization file system is being created. Subsequent startups should be normal. CR00386163

Toolbar

The Small ForceField toolbar displays incorrectly when the Firefox Status bar is disabled. Workaround: Enable the Status bar in Firefox. CR00386203350 CR00386272

Running ForceField

By default, ForceField starts each time you start the computer. To start ForceField manually, use the ForceField system tray shortcut menu or the Windows Start menu. Choose All Programs | ZoneAlarm | ZoneAlarm ForceField.

How to get help and troubleshooting

To get information about ForceField features and troubleshooting, choose Help from the ForceField menu in your system tray or in the ForceField toolbar in your browser.