Readme for Zone Labs security software

Last updated: July 1, 2004

Thank you for choosing Zone Labs security software, the easy-to-use Internet security product that detects and controls both inbound and outbound Internet traffic, protecting you from known and unknown threats.

 

Products and versions covered by this Readme

The term Zone Labs security software refers to the following four ZoneAlarm security software products:

This Readme provides information about version 6.0 of all four products.

Contents

About Zone Labs security software

The term Zone Labs security software refers to four products that provide increasing amounts of protection for your computer.

ZoneAlarm

ZoneAlarm provides a free version of basic firewall protection and limited e-mail protection.

ZoneAlarm Antivirus

ZoneAlarm Antivirus adds antivirus protection to ZoneAlarm.

ZoneAlarm Pro

ZoneAlarm Pro provides expert firewall protection, inbound and outbound e-mail protection, privacy control, and expert firewall rules.

ZoneAlarm Security Suite

ZoneAlarm Security Suite adds instant messaging security, web filtering, and Antivirus Protection Includes to the features available in ZoneAlarm Pro.

How to get help

To get help about Zone Labs security software features and menus, click the Help button in the top right corner of the interface. You'll get help that's specific to the panel that was open when you clicked the Help button.

To get help with a Zone Labs security software alert, click the alert box's More Info button to send the alert to our AlertAdvisor Web site and receive advice from the experts at Zone Labs.

System requirements

Supported e-mail protocols

Zone Labs security software provides protection for the following e-mail protocols:

How to report problems

To report problems with Zone Labs security software, visit http://www.zonealarm.com/store/content/support/support.jsp to submit an incident report.

Installing and uninstalling

If you already have a previous version of Zone Labs security software installed on your computer, the Zone Labs security software installation program asks you whether you want to perform an upgrade installation (which will preserve your existing settings), or a clean installation (which will remove your firewall, program control, and other security settings and return them to Zone Labs defaults).

To upgrade to version 5.5 from previous versions of ZoneAlarm, ZoneAlarm Antivirus, ZoneAlarm Security Suite or ZoneAlarm Pro, you can run the Zone Labs security software installation program without uninstalling a previous version of Zone Lab software.

Perform a clean installation if you have been experiencing problems with a previous version. If you delete the previous settings please make sure to save your settings (paid clients only) with the build-in backup & restore feature) or you will lose all program settings and other configurations and you will revert to the default settings that come standard with the product when freshly installed.

Installing on Windows 2000 or Windows XP

To install on a Windows 2000 or XP machine, you will need administrator privileges. The installer logs the changes made to your system to a file named INSTALL.LOG in the installation directory (by default, C:\program cfiles\zone labs\zonealarm). In ZoneAlarm Pro version 3.7 and above, running the uninstaller removes all ZoneAlarm Pro files, including security settings.

Upgrading from version 5.5 to 6.0 on computers running Windows XP SP2

If you are running Windows XP SP2 and upgrading from product version 5.5 to 6.0, you must manually re-enable your Windows XP SP2 Internet Connection Firewall after upgrading. In Windows Help, search for Internet Connection Firewall to learn how to enable your Windows firewall.

Restarting your computer

You must restart your computer after performing either a clean or upgrade installation over an existing Zone Labs product.

Running Zone Labs security software

By default, Zone Labs security software also starts automatically each time you start the computer. To manually run your Zone Labs software, in the Windows Start menu choose | All Programs | Zone Labs | Zone Labs Security.

Licensing: License keys and subscriptions

Your Zone Labs security software license key determines the types of security functions available to you. Without the license key, Zone Labs security software runs in Trial mode for 60 days but will display no trial dialog box at startup.

To check the status of your license key, or to change the license key, select Overview | Product Info, then click Change Lic.

Known issues

This section contains the following categories of known issues:

Upgrade / compatibility

  1. Mobile code settings not preserved during upgrade - When upgrading from ZoneAlarm Pro 3.0 or 3.1 to ZoneAlarm Pro 3.7, Mobile code settings (Block scripts, Block embedded objects, and Block MIME-type integrated objects) are sometimes not preserved. After upgrading, go to the Mobile Code tab to check your settings. [8385]
  2. Log control settings not preserved on upgrade from 2.6 - When upgrading from ZoneAlarm Pro 2.6 to ZoneAlarm Pro 3.7, log control settings are returned to defaults. [8689]
  3. If you set up a proxy configuration, you will need to restart Zone Labs security software before your changes will take effect. [20924]
  4. If you are running Windows XP SP2 and upgrading from product version 5.1 to 6.0, you must manually re-enable your Windows XP SP2 Internet Connection Firewall after upgrading. In Windows Help, search for Internet Connection Firewall to learn how to enable your Windows firewall. [22714]
  5. When installing Zone Labs security software over an existing installation of MailFrontier spam-blocking software, some MailFrontier settings will be lost after installation. [23315]

Anti-spyware

  1. When trying to restore spyware that has been quarantined, you may receive an error if you attempt to restore spyware that was previously restored.

Privacy

  1. Web Filtering and Privacy protection may prevent some images from displaying correctly. On rare occasions, some Web page images may not display correctly when both Web Filtering and Privacy Protection are enabled.
  2. Privacy Protection affects banners in uploaded Web pages - If you use Microsoft Front Page or a similar program to upload Web pages to a Web site while Privacy Protection is enabled, you may find that banners in those pages do not display properly. To avoid this, turn off Privacy Protection before uploading Web pages. [8922]
  3. Other privacy protection programs should not be used with ZoneAlarm Pro - Other applications that contain privacy protection features (for example, AdSubtract) may interfere with ZoneAlarm Pro's privacy features. To avoid this, do not run other privacy applications simultaneously with ZoneAlarm Pro. [9203]
  4. "Page cannot be displayed" error when first opening browser with Ad Blocking on High - Users occasionally receive a "Page cannot be displayed" error the first time they open a browser after deleting temporary Internet files with Ad blocking set to High. If this occurs, click the browser's Refresh button. [9354]
  5. IE/MSN Cookies to keep sometimes not displayed - After running Cache Cleaner with "Clean locked index.dat files" and "Clean IE/MSN Cookies" selected, cookies used are not displayed under "IE/MSN cookies to keep." To correct this, restart your computer. [11613]
  6. MSN Explorer auto-complete data not removed by Cache Cleaner - Running Cache Cleaner removes Internet Explorer form auto-complete data, but does not remove MSN Explorer auto-complete data. [11687]
  7. Rediff Mail in box unavailable when third-party cookies are blocked. If you are using Rediff Mail and cannot access your in box, modify your privacy settings to allow third-party cookies. [18668]

MailSafe

  1. MailSafe doesn't support older versions of Outlook Express - If you want to use MailSafe with Outlook Express, make sure you are running version 5.00.2919.6700 or higher. [9219]
  2. E-mail attachments with a .vcf extension with ".com" in file name are not quarantined - Zone Labs security software incorrectly quarantines .vcf files if the filename also contains ".com". For example, a .vcf file named smith.com.vcf would be renamed to smith.z16.vcf. [16046]
  3. Renamed attachment files list program name inaccurately in Log Viewer - On Windows 9.x, MailSafe attachments that have been renamed by the Antivirus E-mail scanning feature have isafe.exe listed in the Program column instead of the correct program name. [18
  4. MailSafe does not display a warning dialog if you attempt to open a quarantined attachment in Mozilla Thunderbird.

IM Security

  1. ZoneAlarm Security Suite users with Spam Blocker set to Off for ICQ, may not receive messages from users who are not in their contact list. [19197]
  2. Certain programs use nonstandard Layered Service Provider (LSP) features that may conflict with default IM Security scanning. The IM Filtering Policy Editor allows you to specify which program files should or should not have their traffic scanned by the IM Security feature. Refer to the IM Filtering Policy Editor file readme_imf.html located in the ZoneAlarm Security Suite installation folder for more information.
  3. Instant Messaging sessions break when using markers with Miranda. To resolve this issue disable markers in IM Security.

Hardware

  1. Dashboard flickers - When Zone Labs Security software is is run on a computer with a slow processor, the dashboard may flicker.
  2. Logitech cordless mouse problems - If you are using Windows 2000 or Windows XP along with a Logitech cordless mouse, you may experience problems. To resolve this issue, go to Program Control|Programs, and look for an entry called "Logitech Events Handler Application". If you find this entry, click in the Access Column under the Internet heading and select Allow from the menu. [14277]

Third-party Software

  1. VPN client error - When running Zone Labs Security software with a Cisco VPN client, you may receive the VPN error message, "System Error: Unable to retrieve connection status." To avoid this, add the client computer's loopback address to the Trusted Zone, and give access permission and server permission to the VPN client. [7212]
  2. Built in XP firewall prevents FTP - The built-in XP firewall can interfere with Zone Labs Security software handling of active FTP traffic. This may result in incoming FTP traffic being blocked by Zone Labs Security software. To solve this problem, either use passive FTP, or turn off the XP firewall. [8456]
  3. Alerts not forwarded from ICS gateway to client - When "Forward alerts from gateway to this computer" option is selected under ICS setup, alerts are sometimes not displayed on the ISC client computer. [8462]
  4. Single host computer networks automatically added to Internet Zone. - By design in ZoneAlarm Pro 3.7, detected networks with a subnet mask of 255.255.255.255 are automatically added to the Internet Zone without the intervention of a New Network alert or Network Configuration Wizard. These networks consist only of the host computer itself. Such network detections normally occur when connecting to an ISP, either via dial-up or DSL connection. [8512]
  5. Windows Media Player v. 9 requires server permission for RTSPU streaming media - In order to receive streaming video via the RTSPU protocol (RTSP over UDP) Windows Media Player version 9 needs to be given server permission in Zone Labs Security software. [9178]
  6. If you are running the F-Secure Anti-Virus application, you might occasionally see a program alert whose name begins with "Object ID" instead of the actual program name.
  7. Radmin software users on Win9x/WinMe platforms - If the "remote screen is controlled by mouse and keyboard" feature is enabled, clear the "protect the client" option in the Overview|Preferences tab. [11436]
  8. When you install Cisco VPN client, then install a 4.x version of Zone Labs Security software, Zone Labs Security software upgrades a DLL that is also used by the Cisco VPN client. If you either uninstall Zone Labs Security software 4.x or install an earlier version, you must also uninstall the Cisco VPN client, otherwise the shared DLL will not be downgraded to a compatible version. [11913]
  9. Problems with Zone Labs security software and GoToMyPC on Windows XP- If you are connecting to a Windows XP machine that has the "Protect the ... client" option selected, remotely opening the Zone Labs security software Control Center on the host machine will block all keyboard and mouse activity. To resolve this issue, on the host machine, select Program Control|Programs, and give Trusted and Internet access rights to the "GoToMyPC Screensharing Plugin" (g2host.exe), then reboot the host machine. [14624]
  10. Running Zone Labs security software simultaneously with other firewall software may cause conflicts - We recommend that you not run other PC firewall products (such as PC-Cillin, Kerio, Sygate) simultaneously with Zone Labs security software. [12641], [17734]
  11. Certain versions of McAfee antivirus software are incompatible with ZoneAlarm Antivirus and ZoneAlarm Security Suite. If you are using a version of McAfee that uses Layered Service Provider (LSP) technology you will not be able to turn on the Zone Labs antivirus feature. [18034]
  12. Using ZoneAlarm Security Suite along with DiamondCS Process Guard program can cause your computer to hang. To avoid this, disable Disable DiamondCS Process Guard when ZoneAlarm Security Suite is running. [19591]
  13. When running a Zone Labs firewall product at the same time as Norton Internet Security (NIS), you may have problems viewing some HTML pages. To prevent these problems, disable the NIS Personal Firewall. [23244]
  14. For computers running Windows 98SE or ME, ZoneAlarm Security Suite or ZoneAlarm with Anti-virus is not compatible with AOL 9. This condition does not exist for the free version of ZoneAlarm or for ZoneAlarm Pro. [25961]9

Unless otherwise indicated, all contents © 2005 by:

Zone Labs, LLC
A Check Point Company
800 Bridge Parkway
Redwood City, CA 94065