If a safe application has been quarantined

On rare occasions, it’s possible that an application you trust is quarantined because it is a spoof of the real application and therefore was detected as a virus. But, if an application that you know to be safe is quarantined, it may be a false positive virus detection. False positives occur when a pattern of code in the file matches the same pattern contained in a virus signature. This can occur due to a faulty signature or it can occur after incomplete treatment by another anti-virus scanner. False positives are most likely to occur in applications that are not widely used.

If you believe your application has been improperly quarantined, here’s how to restore it and stop putting it in quarantine:

  1. Select COMPUTER | Anti-virus & Anti-Spyware| Settings |View Quarantine.
  2. Select your item under Quarantine and click the Restore button.
  3. Click Exceptions.
  4. Click Add file... and browse to select the trusted program that you do not want quarantined in a virus scan.
  5. Click OK to close Add File and then to close Advanced Options.

See Also

Troubleshooting Anti-virus

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