How to decrypt in case of system failure

If a system crash locks you out of access to your login screen, you can decrypt your drive in order to recover your files.

To decrypt when you need to recover your data:

Locate the recovery disk you created at installation (it would be on a CD or USB stick). If you don't have it, just contact Support for help. Support has your recovery information because it's automatically uploaded during installation.
Insert the recovery disk and restart your computer.
Follow the instructions that appear.
- Because it is a pre-boot environment, use the Tab key to move the cursor and press Enter to make a selection. (The mouse won’t work.)
- Once decryption starts, the percentage of the decryption is displayed. It can take up to a few hours to complete.
- When decryption is complete, you’ll be prompted to reboot.
Be sure to eject the recovery disk before you power back up.

Note - After you power down, eject the recovery disk, otherwise you’ll be booted into the recovery environment again.

To reactivate ZoneAlarm DataLock, you need to remove it. See Stopping or removing ZoneAlarm DataLock, Then, reinstall it.