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Troubleshooting an Internet disconnection

If you are having difficulty connecting to the Internet, first see whether ZoneAlarm is related to your Internet disconnection by trying to connect when ZoneAlarm is off:

  1. Right-click the ZoneAlarm icon in the Windows taskbar notification area and choose Shutdown... .
  2. Can you connect with ZoneAlarm off?
    • If no (you cannot connect when ZoneAlarm is off): Your ZoneAlarm settings are not the cause of your connection problems. Check your router and cable connections or contact your Internet source support.
    • If yes (you can connect when ZoneAlarm is off): Your ZoneAlarm settings may be the cause of your connection problem. See the troubleshooting table below for help.

 

If you can connect when ZoneAlarm is off and...

 

See...

Your computer uses a proxy server to connect to the Internet and you can't connect to the Internet

Connecting through a proxy server

You cannot connect to the Internet immediately after an installation

Granting a program Internet permission (to make sure your browser has access permission)

You can connect to the Internet but are disconnected after a short time

Allowing ISP Heartbeat messages

None of the above help

Please contact Technical Support live chat on another computer (or web-browsing phone) at http://www.zonealarm.com/chat

Troubleshooting Internet connection problems

In This Section

Connecting through a proxy server

Connecting to the Internet fails after installation

Allowing ISP Heartbeat messages

See Also

Troubleshooting

 
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