Connecting to the Internet fails after installation

If you are unable to connect to the Internet after installing ZoneAlarm security software, the first troubleshooting step is to determine whether ZoneAlarm security software is the cause. If you are unable to follow the steps below, for example, if you can't clear the Load ZoneAlarm security software at startup check box, contact ZoneAlarm technical support.

If you are having difficulty connecting to the Internet, first see whether ZoneAlarm is related to your Internet disconnection by trying to connect when ZoneAlarm is off:

1. Right-click the ZoneAlarm icon in the Windows taskbar notification area and choose Shutdown... .
2. Can you connect with ZoneAlarm off?
   • If no (you cannot connect when ZoneAlarm is off): Your ZoneAlarm settings are not the cause of your connection problems. Check your router and cable connections or contact your Internet source support.
   • If yes (you can connect when ZoneAlarm is off): Your ZoneAlarm settings may be the cause of your connection problem.